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Instructions for use CampingCard ACSI app

In the CampingCard ACSI app you will find all campsites that accept the CampingCard ACSI discount card. You can also expand the app with information about more than 9,000 motorhome pitches. Because the app can be consulted even without an internet connection, you always have the campsite and motorhome pitch information at your disposal, wherever you are.

Contents

  1. Access to the information in the app
  2. Download the app
  3. Getting started
  4. Download information
  5. The map
  6. List view
  7. Search
  8. Filters
  9. Campsite and motorhome pitch information
  10. Menu
  11. Review a campsite
  12. Settings
  13. Using the app on multiple devices at the same time
  14. Important to know

1. Access to the information in the app

Downloading the app is free, but in order to use the campsite information (or the campsite and motorhome pitch information) in the app, you must first purchase access. To purchase this access, you need a unique purchase code. This code can be found on the back of your CampingCard ACSI discount card. Enter the code on this page and you will be redirected to a special order form. On the order form you will be able to choose between the package with only campsite information or the package with both campsite and motorhome pitch information.

Purchase access

Please note that if you have purchased a CampingCard ACSI product including access to the information in the app (this is the case with a CampingCard ACSI Combi product or the CampingCard ACSI Combi subscription), you no longer need to purchase access.

If you have not yet downloaded the CampingCard ACSI app, go to step 2. If you already downloaded the app, then continue to step 3.


2. Download the app

You can download the app for free from the Apple App Store (for iPhone and iPad), Google Play (for devices with an Android operating system) and the Microsoft Store (for computers and laptops with Windows 10). First check whether your device is suitable. You can find the version number of your operating system in the settings section. The app is suitable for smartphones and tablets (Android 4 and higher, iOS 7 and higher and Windows 10) and for laptops and desktop computers (Windows 10).

To download the app, open Google Play, the Apple App Store or the Microsoft Store on your device. Search for 'CampingCard ACSI'. If the CampingCard ACSI app is not listed among the results, then your device is unfortunately not suitable. If you can you see the app in the results, then you can now download it to your device.

Google Play Store Apple App Store

Select the CampingCard ACSI app

Note: There are several ACSI apps in the stores.

You can recognise the CampingCard ACSI app by its logo: a green square containing the blue CampingCard ACSI logo (pictured here).

The videos below feature step-by-step guides on how to download the CampingCard ACSI app onto your device.

Installation on Android devices:

Installation on iOS devices:

Installation on Windows devices:


3. Getting started

Open the app on your device. You will first see a start screen with the name of the app and then you will automatically arrive at a login screen. Enter the email address and password for your My ACSI account. Forgot your password? Android or Windows users can click on 'Forgot password'. You will be redirected to the ACSI Webshop (if you have an internet connection). iOS users are not forwarded from the app. They can go here.

Tap on 'Log in'. Your My ACSI account informs the app whether you can consult the campsite information (or the campsite and motorhome pitch information). You will now see a short, clear manual that you can 'browse' through. You can exit it by tapping 'Close manual'.


4. Download information

Under 'Downloads' you will find the country packages that you have access to. You can decide yourself which packages (countries) you want to use during your search for a campsite and thus save space on your device. It is of course possible to download everything, remove downloads or download again. You can do this at any time via the menu.

You can choose whether you want to download packages with information about the campsites only or packages which include motorhome pitch information in addition to the campsite information. The packages with only campsite information are in the left column (red button) and the packages that include motorhome pitch information are in the right column (yellow/orange button).

To download, your device must be connected to the Internet. It is wise to use wifi as the download will be a lot faster and you won’t waste the data allowance of your mobile phone subscription.

If you want to use the Windows app offline, then you should first download the map material from Microsoft. You can do this via 'Settings' on your device. When you have the packages you want, you can click 'Find a campsite'.


5. The map

Have you activated 'location information' on your device? Then the app will show you where you are at that moment. Your location will be shown as a blue dot on the map. In the list view you will find the campsites (and motorhome sites) closest to you. With the visor, bottom right, you can centre your location on the map.

It is also possible to manually set a location. For example if 'location information' is disabled or if you want to find a campsite or motorhome pitch near another location. Use the little flag for this. Tap it, and it will appear on the map. You can then place it anywhere you like. Tap the check mark on the bottom right of the screen to lock it in place. You can remove it again by pressing the little cross. Use your fingers to zoom in and out on the map. Tap on a tent to see information about the campsite. The tent will turn blue and you will recognise the selected campsite in the list view at the bottom. Motorhome pitches are displayed with a motorhome symbol.

While zooming in you will see campsites that have a larger tent. These are promoted campsites. You can also see a promoted campsite with a different colour. This is a 'campsite of the week'.


6. List view

The list view shows you the nearest campsites and motorhome pitches. By default, these are sorted by 'Recommended'. You can also choose a different order; by distance (as the crow flies), by rating or by price.

If you want more detailed information you can tap on a campsite or motorhome pitch in the list view. You will first see the campsite or motorhome pitch on the map. A campsite can be recognised by the symbol of a tent, a motorhome pitch can be recognised by the symbol of a motorhome. Another tap on the name of the campsite or motorhome pitch will take you to the detailed information.


7. Search

Above the map you will see a magnifying glass. If you tap it, a screen will appear where you can enter a search term (campsite name, region name or town/village). You can also tap on any of the countries displayed.

If you use a search term, three tabs will appear that allow you to further specify your result; 'Campsites', 'Town' and 'Country/Region'. Tap on a result and it will be shown on the map.


8. Filters

You can find a campsite or motorhome pitch with the help of filters, which means you can find sites that match your preferences. To do this, you must first activate the filter by setting the slider to 'on'. Tapping 'Search' will return you to the map and show the results of your filters. If you do not want to use filters, then you can set the slider to 'off' again.

The filters you have set are listed under 'Filter' and then 'My filters' at the bottom. There you can also remove a filter by long-pressing it. If you want to remove all filters at once you can use 'Delete'. The app remembers the filters you have set. This is useful for future searches. Note: activating filters will also affect the results of any general search.


9. Campsite and motorhome pitch information

Each campsite or motorhome pitch has detailed information that is clearly displayed on its own page.

You can add a campsite or motorhome pitch to your favourites by tapping the heart. With a tap on the car you can see the campsite or motorhome pitch address and you can plan the route. You can use Google Maps, Apple Maps or Windows Maps or another navigation app. You will temporarily leave the app, but it will remain active in the background.

Some campsite or motorhome pitch descriptions include a link to their website. All campsites or motorhome pitches can be emailed or called (if this is possible with your device). Please note: you will be sending an email directly to the campsite or motorhome pitch and not to ACSI. We have no influence on the response of the campsite or motorhome pitch.

On the 'General' tab you will find all the general information about the campsites or motorhome pitches, such as the opening period, the altitude and the number of touring pitches. You can also use the tabs to view all the amenities and read reviews from other campers. It is also possible to leave your own review. If you don't have an internet connection, the app will save your review and send it automatically as soon as you have a connection again.


10. Menu

In the upper left corner of your screen you will see three horizontal dashes. Pressing this button opens a menu. Here you can view and delete your favourites, manage your downloads (packages) and find the map’s legend. Here you will also find more information about CampingCard ACSI and its rates.

If you have a Windows laptop or computer, an iPhone or iPad, then the menu will also allow you to consult the manual again and to send feedback. We are usually not able to respond to a submitted feedback form, but your comments are used to resolve a problem or to improve the app. If you have a device with an Android operating system, then you will find these options when you press the three small squares, top right, or the settings button of your device (bottom left).


11. Review a campsite

The app allows you to leave a campsite review. Go to the campsite you want to review and open the 'Reviews' tab. Press the button marked 'Review this campsite', fill in the form and press 'Send'. You can also do this if you do not have an internet connection. The app will save your completed evaluation and send it automatically as soon as you launch the app and there is an internet connection. You will receive a confirmation email with more information about the placement of the review.

It is currently not (yet) possible to leave a review of motorhome pitches.


12. Settings

You can indicate your app preferences via 'Settings'. Here you can set the language, choose miles or kilometres and decide whether you want to use the 'offline' or 'online' maps. If you are not connected to the Internet, the app will automatically use the offline maps.

For Android devices, you can find the settings by pressing the three small squares in the upper right corner or the settings button on your device (bottom left). Users with an iPhone, iPad, Windows laptop or computer will find the settings in the menu.


13. Using the app on multiple devices at the same time

You can use the app on three devices at the same time. To use this functionality you need your 'My ACSI account'.

Create an account on one device (or log in with your existing My ACSI account) and then log in to another device using the same account. The app will recognise your account and know which country packages can be used. You can use the app on your Android phone and on your iPad (iOS), but also on your laptop with Windows 10!


14. Important to know

You can only camp at the participating campsites with a valid, physical discount card. Showing the app at the reception, without the card, will not result in a discount.

The physical discount card is valid for 1 calendar year, and so is the access to the campsite and motorhome pitch information in the app. At the end of the year, when you open the app, you will automatically receive a notification with information on your subscription’s expiration.

ACSI has three handy apps for smartphones, tablets or laptops. Compare the apps to see which one suits you best.

CampingCard ACSI app
The CampingCard ACSI app includes each of the more than 3,600 campsites that accept the CampingCard ACSI discount card. By presenting this discount card in low season, you can camp at these campsites for a fixed and advantageous rate. You can also opt for a package that also includes information about 9,000 motorhome pitches.

ACSI Campsites Europe app
The ACSI Campsites Europe app contains more than 8,100 inspected campsites and can be expanded with 9,000 motorhome pitches. The campsites in this app are featured in the ACSI Campsite Guide Europe. Among the campsites there are also campsites that accept the special CampingCard ACSI rate in low season. This is indicated in the app. The so-called 'Great Little Campsites' are not included in this app. The ACSI Campsites Europe app information can be downloaded as various country packages.

ACSI Great Little Campsites App
The ACSI Great Little Campsites app contains over 2,000 inspected, small campsites. These campsites have no more than 50 touring pitches. You can also opt for a package including information about 9,000 motorhome pitches.


If you have any further questions about purchasing or using the app, first take a look at Customer Service. Select the product 'CampingCard ACSI app' and choose the subject of your question. If your question is not included, click on ‘no’ and fill in the contact form. We will deal with your question as soon as possible.

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