Campsite Sandaya Le Plein Air des Chênes ****

Absolutely appalling, changing facilities were dirty sitting area not swept, bar and snack bar closed, so we went to the pool side and a class of school children turned up for a swimming lesson! Staff unhelpful when we wanted to cancel our stay.
Best thing about this place was the restaurant, quite pricey but lovely with great staff

Excellent pitch with its own sanitary unit. Excellent pool, looked well maintained. Astonishingly slow check-in process. Mine was faster than most but it still took 14 minutes at the desk, following a wait of 20 minutes. Another client spent over half an hour at the desk. This was on a weekday afternoon in May, with two reception staff working. Heaven help them in high season. It looks as though the check-out procedure may be similar. One has to nominate a leaving time. An appointment is then made for someone to inspect the sanitary unit, collect the key and issue a written confirmation that the key has been returned. With this note the deposit may be reclaimed from reception. We gave a 10am departure time and the closest key handover appointment was 10.15. It is now 10.25 but no-one has arrived yet. I hope there will not be another queue at reception when we go to retrieve our deposit. This seems a good site in many ways but this aspect of customer service is awful. It is now 10.30 and I have given up waiting. We will go to try our luck at reception.

I found a queue of about 20 people at reception and only one receptionist. I dropped the key on the counter saying that I couldn\'t wait any longer. I\'ll now try my luck reclaiming my money. I wonder how many people simply give up and abandon their money?

Arrived in our motorhome at 2pm only to find reception closed until 3pm!! Returned and had to join a long queue. Not many pitches for motorhomes, very uneven and difficult to access. Site mainly caters for static cabins. Toilet block was clean and plenty of hot water. Motorhome disposal point was at bottom of site and had a dodgy drive over grate which we decided not to use as we were in danger of grounding it.WiFi extremely expensive and not very good signal.Restaurant not open, but pizza takeaway available, Bar was open but very limited choice of only bottled beer and one white wine!

Pitches were mainly uneven and sloping, set on sand, rock and tree roots. We were very mindful of where we walked to avoid tripping and falling. Very different to the description in the ACSI guide book which states pitches are on level ground.
Fresh water was available but at an unacceptable distance from our pitch which made obtaining water difficult. The alternative was to get it from the taps at the washing-up sinks, which we felt was less than ideal. When I asked at reception about fresh water points the receptionist directed me to the motorhome dump point at the bottom of the site, a very long walk and steep climb up to the camping pitches with a full Aquaroll.
There was a “grey water” disposal point actually on the pitch but strangely this was raised making it almost impossible to dispense liquids from our Waste-master.
The chemical emptying point was a typical low sink arrangement found mounted on an external wall of the “sanitaires”, as found on most of the sites we visited however as the drain pipe was just a nominal 2” diameter as you would expect from a kitchen sink or hand basin. Therefore only liquids drained away leaving faeces and paper sitting there for days on end, creating a potential health hazard. There seems little point in having such a disposal point, installed so as not to function.
This site is clearly set up more as a cabin hire with motorhome pitches only facility, completely unsuitable for touring caravans.
I would definitely not recommend this site to anyone with a touring caravan as it is not geared up for this use, no matter what the information may say to the contrary.

I spent 3 nights here, good pitches with lots of choice out of season and quiet with excellent toilet block. Tennis courts and swimming pool with a restaurant on site, good but a bit expensive. There are supermarkets fairly close and a bakers in Clapiers.
The staff are well mannered and speak good English, even when telling you the extortionate price of the WiFi, although the coverage is very good. A pleasant place to stay and good for tourism.

Very disappointed with this four star site.
We arrived at the beginning of October and almost everything had closed down. On first impressions it looks very good but what an illusion, being the end of the season everything needed a good clean and sort out, not good. Staff were helpful and it is well placed to visit Montpellier and Nimes.

Although there was still a month to go before closing, nearly all the facilities were closed. Absolutely no shopping available, and the onsite restaurant was only open for lunch. Toilet/showers were good, but the camping car aire was completely clogged with leaves and rubbish. The water point drain on the pitch was blocked, and the water from the tap dirty. Water from the toilet block was good though. Site is handy for visiting Montpellier, with a bus 800 metres away, and links with the excellent tram service. Beware the buses do not run after 8.30 pm! We had to use the Sat Nav to find the way back from the tram stop.

This is listed as a luxurious campsite. Is it because a snack bar, restaurant and swimming pool make it so? The pitches are listed as level, the majority are not and they are difficult to get into. During our visit only 3 toilets were open for all of the tourers on site and by the end of the day they were in a poor hygienic condition. This is not a site for tourers but for static accommodation. Only go here if there is nowhere else to go!

A really good site with an amazing swimming pool complex and friendly staff. We will return and for longer next time so we can see more of the area.

Pitch was very narrow, no electricty, very near accessroad - rain causes river. Water not turned on but one of caravaners used tools to access. Toilet facilities completely unsupervised & not cleaned. Chemical toilet facility filthy & we used continental toilets to empty casettes. Party at static & fire hoses were used to clean barbecues. The upgraded sites with private showers were filthy from the outside - we did not consider using them. Exit road from our pitch had 130 degree turn just negotiable!