Campsite Sandaya Le Plein Air des Chênes ****

Bel campeggio immerso in una pineta. Piazzole riservate ACSI non di facile accesso. Personale molto gentile. Bagni puliti. Bel parco acquatico. buon punto base per visitare le spiagge della Camargue e la città di Montpellier

facilities on site were excellent and private bathroom and outside sink exceptional.
most of the staff friendly and helpful while a couple of them not so.
Access to the touring pitches quite difficult with high speed bumps and kerbs up to the pitches high. The road down to the touring pitches is quite steep in places.
Maybe because it was the start of the weekend, Friday night was very noisy until late with children running around the site, up and down the roads shouting.
for anyone with children, who don\'t mind the noise I am sure this is a great site with all the facilities for them, but not for us.

Absolutely appalling, changing facilities were dirty sitting area not swept, bar and snack bar closed, so we went to the pool side and a class of school children turned up for a swimming lesson! Staff unhelpful when we wanted to cancel our stay.
Best thing about this place was the restaurant, quite pricey but lovely with great staff

Excellent pitch with its own sanitary unit. Excellent pool, looked well maintained. Astonishingly slow check-in process. Mine was faster than most but it still took 14 minutes at the desk, following a wait of 20 minutes. Another client spent over half an hour at the desk. This was on a weekday afternoon in May, with two reception staff working. Heaven help them in high season. It looks as though the check-out procedure may be similar. One has to nominate a leaving time. An appointment is then made for someone to inspect the sanitary unit, collect the key and issue a written confirmation that the key has been returned. With this note the deposit may be reclaimed from reception. We gave a 10am departure time and the closest key handover appointment was 10.15. It is now 10.25 but no-one has arrived yet. I hope there will not be another queue at reception when we go to retrieve our deposit. This seems a good site in many ways but this aspect of customer service is awful. It is now 10.30 and I have given up waiting. We will go to try our luck at reception.

I found a queue of about 20 people at reception and only one receptionist. I dropped the key on the counter saying that I couldn't wait any longer. I'll now try my luck reclaiming my money. I wonder how many people simply give up and abandon their money?

Arrived in our motorhome at 2pm only to find reception closed until 3pm!! Returned and had to join a long queue. Not many pitches for motorhomes, very uneven and difficult to access. Site mainly caters for static cabins. Toilet block was clean and plenty of hot water. Motorhome disposal point was at bottom of site and had a dodgy drive over grate which we decided not to use as we were in danger of grounding it.WiFi extremely expensive and not very good signal.Restaurant not open, but pizza takeaway available, Bar was open but very limited choice of only bottled beer and one white wine!

Pitches were mainly uneven and sloping, set on sand, rock and tree roots. We were very mindful of where we walked to avoid tripping and falling. Very different to the description in the ACSI guide book which states pitches are on level ground.
Fresh water was available but at an unacceptable distance from our pitch which made obtaining water difficult. The alternative was to get it from the taps at the washing-up sinks, which we felt was less than ideal. When I asked at reception about fresh water points the receptionist directed me to the motorhome dump point at the bottom of the site, a very long walk and steep climb up to the camping pitches with a full Aquaroll.
There was a “grey water” disposal point actually on the pitch but strangely this was raised making it almost impossible to dispense liquids from our Waste-master.
The chemical emptying point was a typical low sink arrangement found mounted on an external wall of the “sanitaires”, as found on most of the sites we visited however as the drain pipe was just a nominal 2” diameter as you would expect from a kitchen sink or hand basin. Therefore only liquids drained away leaving faeces and paper sitting there for days on end, creating a potential health hazard. There seems little point in having such a disposal point, installed so as not to function.
This site is clearly set up more as a cabin hire with motorhome pitches only facility, completely unsuitable for touring caravans.
I would definitely not recommend this site to anyone with a touring caravan as it is not geared up for this use, no matter what the information may say to the contrary.