Questions

In this rubric you find the answers of frequently asked questions. The answer appears by clicking on the question.


There are 8600 camp sites which have been inspected by ACSI. Of these, 1601 camp sites participate in CampingCard ACSI. You can only stay at these 1601 camp sites at the special CampingCard ACSI overnight rate. The CampingCard ACSI camp sites have a blue CC logo. You will find all CampingCard ACSI camp sites in the CampingCard ACSI guide or on www.campingcard.com.

You can recognise the ACSI camp sites by the black logo with two red tents. You will find all ACSI camp sites in the Camp Site Guide to Europe or on www.eurocampings.eu.
Select ‘Explanation of rates’ in the menu on www.campingcard.com. You can see here what is included in the CampingCard ACSI rate.
The CampingCard ACSI rate includes two adults. You will have to pay for additional people at the rates valid for the camp site. On www.campingcard.com you can see in the ‘Explanation of rates’ tab what is, and what is not included in the CampingCard ACSI rate. 
There are 20% more camp sites in the CampingCard ACSI guide compared to last year. Producing the guide has therefore become more expensive. In just a few overnights you will have recovered the cost of the CampingCard ACSI guide.
Costs for the camp sites have risen significantly in the past few years. To be fair to the camp sites we have decided to raise the overnight rates for CampingCard ACSI by €1. Campers will still get great discounts which can be as much as 50%
The low season period is different for each camp site but it is the intention that you can have all the days you need in the months of May, June and September. You can see exactly by each camp site which periods CampingCard ACSI is accepted. You can find the holiday periods on our www.campingcard.com website.
On www.campingcard.com  you can see by each camp site when it accepts CampingCard ACSI.
When you go to our site www.campingcard.com click on ‘Search by: map’ and then on the ‘Facilities’ tab. Select “Complete offer’ or ‘Period of validity’. Fill in the desired holiday or acceptance period and go to the ‘Country/Region’ tab. The camp sites on display correspond to the period you selected.
At the moment we have 5 naturist camp sites and 3 camp sites with a naturist section. As CampingCard ACSI is a camping product for the low season, it possibly has something to do with the weather.
ACSI does not award stars. The number of stars shown for a camp site have been taken from the local authorities.
You can find the camp site of your choice on www.campingcard.com. When you go to ‘Search by map’ and then to the ‘Facilities’ tab, you can specify the amenities that are important to you. Click on ‘Search’ and then go to the ‘Country/Region’ tab. You will see that camp sites which remain visible conform to your criteria.
Unfortunately an error occurred in the CampingCard ACSI guide. For Austrian camp sites in the place name index you will need to add on 30 pages. We regret this mistake, but you can still easily find the camp site of your choice; on pages 255 to 279 the names of all the Austrian camp sites are arranged alphabetically according to place name. Moreover you can look for the serial number of the camp site on the large map and in this way find the camp site.
When you have correctly filled in the reservation request form, type in the security code and click on ‘Send’. A new window will then open. Only when you have confirmed this is your reservation request sent to the camp site of your choice. You can control this as follows: when you receive a copy of this form at your e-mail address, the form has also been sent to the camp site. Note that this is only a reservation request. The camp site will process the reservation. If it has been a long time since you heard anything from the camp site, contact the site directly. You can find details of the camp site on www.campingcard.com.
You can create a login for My ACSI on www.eurocampings.eu using the right hand menu (My ACSI – Register). You can then log in to My ACSI.
You can create a login for My ACSI on www.eurocampings.eu using the right hand menu (My ACSI – Register). You can then log in and download the coordinates.