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Instructions for use CampingCard ACSI app

Contents

  1. Downloading the app
  2. Accessing campsite information
  3. Order form
  4. Getting started
  5. Downloading campsite information
  6. The map
  7. List
  8. Searching
  9. Filters
  10. Campsite information
  11. Settings
  12. Menu
  13. Reviewing a campsite
  14. Important to know

1. Downloading the app

You can download the app from the Apple App Store (for iPhone and iPad) and from Google Play (for devices with an Android operating system). First check if your device is suitable. You can see which operating system version you have in your settings. The app can in principle be used on a smartphone and a tablet with the following specifications: iPhone 4 (and higher) and iPad 2 (and higher) with iOS 7 (and higher), and smartphones and tablets with Android (version 4 and higher).

Open Google Play or the Apple App Store on your device. Search for 'campingcard acsi'. If you can't see 'CampingCard ACSI Campings' in the results, then your device is unfortunately not suitable for this app. If you can see the app in the results, download it onto your device now.

You don’t have to pay to download the app. But in order to use the campsite information you first need to buy ‘access’.

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2. Accessing campsite information

Your personal purchase code is shown on your CampingCard ACSI discount card. Fill in the code on this page and you will be forwarded to a special order form.


3. Order form

If you already have a free My ACSI account you can log in with your e-mail address and password. If you don’t yet have an account you can make one quickly and easily during the ordering procedure. You cannot get ‘access’ without a My ACSI Account. The app knows from your account whether you can consult the campsite information. After completing your order you will receive a confirmation email. If you haven’t downloaded the app already, you can still do this from the iTunes Store or Google Play.


4. Getting started

Open the app on your device. You will first see the start screen with the name of the app, automatically followed by a log in screen. Fill in the email address and password of your My ACSI Account. If you have forgotten your password, Android users can click on ‘forgotten my password’. You will then be forwarded to the ACSI Webshop (if you have an internet connection) where you can request a new password. Users with an iPhone or iPad will not be forwarded automatically by the app. They can go here.

Press ‘log in’. The app will know from your My ACSI Account if you are allowed to access the information. You can then ‘scroll’ through the short, clear instructions that appear on your screen. You can close this page by pressing ‘Close instructions’.


5. Downloading campsite information

The campsite information is divided into handy country packages. You decide for yourself which package (country) you want to use during your search, which will save space on your device. It is of course possible to download everything, remove downloads or download them again. You can also do that at a later date using the menu.

Your device must be connected to the internet to download the packages. It is advisable to use Wi-Fi, it will be quicker and will not use your subscription data package.


6. The map

If you have activated ‘location services’ on your device, the app will recognise your current location. You can see your location by the blue dot on the map. You can find the campsites closest to you on the listing. Use the visor, bottom right, to centre the map on your location.

It is also possible to manually set a location. For example, if your ‘location services’ is turned off or if you would like to find a campsite near a different location. Use the flag for this. Press on it and place it on a map. Then press the tick icon to ‘set it’. You can remove it again by pressing the cross icon. You can use your fingers to zoom in and out on the map. Press on the tent icon to see information about the campsite. The tent icon will turn blue and you can see the selected campsite on the list.

When zooming in you will see campsites which have a larger tent symbol. These are promoted campsites. One promoted campsite is also shown in a different colour. This is the ‘campsite of the week’.


7. List

The list displays the campsites closest to your location. The standard sorting is by ’recommended’, but you can also use another form of sorting; by distance, by reviews or by price.

If you would like detailed campsite information, press on a campsite on the list. You will then see the first campsite on the map, recognisable by the blue tent icon. If you press on the campsite again, you will see the detailed information.


8. Searching

There is a magnifying glass displayed at the top of the map. If you press on it, a screen will appear where you can fill in your search term (campsite name, region or place name). You can press one of the listed countries.

If you use a search term, three tabs will appear which you can use to further specify your results; Campsites, Place and Country/Region. Press on a result and it will be displayed on the map.


9. Filters

You can find a campsite with the help of filters which you can use to indicate your preferences. You must first activate the filter by setting the slider to ‘on’. If you press ‘Search’ you return will to the map and see the results of your filters. If you don’t want to use filters, set the slider to ‘off’.

You can see the filters you have set in ‘My Filters’. You can also remove a filter by pressing and holding it. If you want to remove all filters at once, use ‘Delete’. The app will remember the filters you have set, handy for future searches. Note: if you activate a filter it also effects the results when doing a ‘free search’.


10. Campsite information

Each campsite has detailed information clearly displayed on its individual page.

You can add a campsite to your favourites by pressing on the heart icon. By pressing the car icon, you will see the address and you can plan your route to the campsite. This uses the navigation app on your device. You then temporarily leave the app, but it continues running in the background. It is possible to visit some campsites’ websites. You can email or call all campsites, if your device allows. Note: you will be sending an email directly to the campsite, and thus not to ACSI.

We have no influence on the campsites’ reply. Under the tab 'General' you will find all the general information about the campsite, such as the opening and acceptation periods, the altitude and number of touring pitches. You can also use the tabs to view all the facilities and read reviews left by other campers. It is not yet possible to leave a campsite review using the app.


11. Settings

You can use ‘Settings’ to indicate your user preferences for the app. You can set the language, choose miles or kilometres and decide whether you want to use the 'offline' or 'online' maps. When you do not have an internet connection, the offline maps are automatically used.

With Android devices, you can find the settings by pressing on the three square icons at the top right, or by using the settings button on your device (bottom left). iPhone or iPad users can find the settings in the menu.


12. Menu

At the top left of your screen, you will see three horizontal lines, pressing them opens a menu. You can view and remove your favourites, manage your downloads (packages) and find more information about CampingCard ACSI, the rates, ACSI Club ID and Match2Camp.

If you have an iPhone or iPad, you will also find the option here to consult the instructions again and to send feedback. There will not be any reply to submitted feedback forms, your comments will be used for solving problems or improving the app. If you have a device with an Android operating system, you will find this option if you press the three small squares, top right, or using the settings button on your device (bottom left).


13. Reviewing a campsite

You can leave a campsite review via the app. Go to the campsite that you want to review, and open the tab ‘reviews’. Press the button that reads ‘Review this campsite’, fill in the form and press ‘Send’. You can also do this if you do not have internet access. The app will save your review and automatically send it when you start the app again with an internet connection. You will receive a confirmation e-mail with more information about the review’s placement.


14. Important to know

You can only take advantage of discount camping at the participating campsites if you have a physical discount card. Simply showing the app at the reception, without a card, will not get you any discount.

The physical discount card is valid for one calendar year and that also applies to ‘access’ to the campsite information on the app. At the end of the year, when you open the app, an automatic notice will appear with information about this. If you have any questions about purchasing or using the app, first consult our Customer Service. Select the product 'CampingCard ACSI app' and pick the subject of your question. If you cannot find your question, click ‘no’ and fill in the contact form. We will deal with your question as soon as possible.

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